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MAKE A HOTEL RESERVATION
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How do I reserve my hotel room?
The reservation process we have established is very simple.
Select the Country, City, dates of your stay, Number of rooms required and click the "Search Hotels" or "Check room Availability" button in order to check availability. You will find room availability on your dates and their rates per one night and total amount of stay. After you select a preferable hotel and room press "Book now" button to begin the reservation process.
We then require you to submit a reservation form with your credit card details through our secure payment system according to the "Booking Condition" of selected hotel.
"Confirm Order " means the room in this hotel is currently available and you will receive confirmation immediately once you submit your request.
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Can I make multiple room types?
Yes, CVS.md is capable of booking multiple hotels room types at a time and at all available rooms at that very current moment. |
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How do I make a reservation for someone else?
To complete a reservation for someone else, simply type the guest name instead of yours in "Full Guest name" and yours in reqiered "Billing Information"
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Is the room rate per person or per night?
All the rates quoted on our site are per ROOM per NIGHT. The rate will reflect the number of rooms and nights you entered on the Search Form. |
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Are taxes included in the rate?
Yes, tax and service charge are included in our rate. |
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What about child rate?
There is normally no charge for a child under 10 years old sharing a room with parents but charged for breakfast. Cots are only suitable for children under 2 years.
For children between the ages of 3 and 12 years, the following policy apply except where noted in the hotel booking detail.
One child is free of charge when sharing the parents' room with a rollaway bed. Breakfast is not included for the child and should be purchased directly from the hotel. This is only applicable if a three-bedded (Triple) is available.
Note : Child reductions will not be available if the child arrange is not specified at the time of booking. The policy regarding child reductions varies from hotel to hotel. Where these discounts apply, they are passed on to you. This can be verified on the hotel booking detail screen where the booking total is confirmed prior to payment being taken. |
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Trade fair rates and validity?
Trade fair prices shown in our tariff after non trade fair periods will supersede the non trade fair prices.
Certain periods e.g. Christmas attract high prices in some cities, these are not strictly trade fairs but it is possible that during these periods our rates may be close to rack and should be treated in the same way as trade fairs. |
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Do I need to make a reservation in advance?
Advance reservations are not required, but highly recommended especially during the busy summer or winter tourism season or trade fair. For last minute and weekend hotel deals, please check the offers by selecting appropriate dates for staying.
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How can I be sure that my credit card information is secure?
www.CVS.md is operating an authenticated, encrypted online service. We have the utmost respect for your privacy and security. We never divulge any information in our fully encrypted database account to anyone without your consent.
Once you enter the reservations system to book a reservation, you are automatically taken into a secure booking engine that guarantees a safe and smooth transaction. We use Secure Socket Layers (SSL) to ensure the privacy of the information provided to us and at no time are your credit card details transmitted unencrypted over the internet.
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Comfirm a Reservation
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How do I know my reservation is confirmed?
The system is based on instant confirmation.
Available hotel: You will receive an auto-response email and hotel voucher immediately after you complete your reservation. This email will inform you on your booking details including the dates of your reservation and the price. |
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Do I need to reconfirm my booking with the Hotel directly?
No. We are Hotel Reservation System offering hotel reservation service whereby the hotel manage itself with the room availability on our database online 24/7. This means that the management of these rooms is through us.
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I tried to review/change or cancel the reservation but I keep getting a message saying "My Booking number" and "PinCode" doesn't match . What should I do?
Please check whether your Booking confirmation number is correct and be sure to enter the correct PinCode as given in the confirmation message. If you are still not successful, please contact us at Customer Care.
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What should I do if I don't receive a voucher or get lost it?
If your reservation payment is approved, we will send you an email with a link to get your Voucher. Please print it out, as you will need to present it upon check-in at the hotel.Or access My Booking link in our website, login into your own account using the Order ID and PinCode as given in the confirmation message. After login into your own account, click "Print Voucher"
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Does CVS.md offer late-night check-in times?
Yes, you can request a late check-in at the time of your reservation, but it is always good insurance to call the hotel directly and let them know that you will be arriving late. The phone number will be written in the "Voucher"
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What happens to my booking if my flight is delayed?
All hotel rooms will be held until 6:00 am the following morning.
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| Changing or canceling a hotel reservation. |
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How do I make changes to my reservations?
To change or cancel a hotel reservation access My Booking link and login to your own account by the Order ID and Pincode as given in the confirmation message . Open the itinerary that contains the lodging you wish change or cancel. Click "Cancel" this reservation. All refund requests must occur within 60 days of hotel check-out. Any refund for checking out early or for no shows will be made according to the Booking conditions of selected Hotel.
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What if I wish to extend my stay?
To continue to take advantage of our cheapest rates, you should contact us directly. If you book directly with the hotel for the extension period, you will be charged a different rate than our prices. |
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How do I cancel the reservations I have made?
To cancel a reservation, please access My Booking link and login to our system by Order In and Pincode as given in the confirmation letter. Then, click "Cancel" button. You will receive auto-response cancellation confirmation email.
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What is the cancellation policy for hotel reservations?
Taking into consideration that the cancellation conditions vary from one hotel to another, these are exposed in the cancellation policy of each hotel.
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Other
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Who do I contact if I have an emergency and How?
Please contact us at Customer Care or call our 24/7 Support center
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What happens if I need a refund?
Any refund due will be credited directly to the same credit card that has been debited for the booking according to the Booking Condition of selected Hotel. |
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How can your prices be cheapest?
We send the large volume of clients to our contracted hotels, which we have been dealing with them several years. We have now negotiated greatly reduced rates for our clients.
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If I have questions or comments?
Do not hesitate to contact us at Customer Care. We do appreciate your comments and feedback about our booking service and the hotel service. |
